Refund and Return Policy

Thank you for shopping at Pawsonline.shop. We take pride in the quality of our products and want to ensure your complete satisfaction. Please read our Refund and Return Policy to understand how we handle returns and refunds.

Returns

You have 30 days to return an item from the date you received it.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You need to have the receipt or proof of purchase.

Certain goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email .

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us